Thank you for choosing Truffle Lodge. Before you book with us please read these terms and conditions carefully.
Please do not hesitate to contact us directly if you need any further explanation.
Parties to agreement
When you make a booking with Truffle Lodge you are entering into an agreement with P F Webb Limited which is a private limited company registered in England and Wales (registration number 9823025) whose registered office is at Truffle Lodge, Trundle Lane, Fishlake, Doncaster, DN7 5LN.
We are a non-smoking establishment. It is now illegal to smoke anywhere inside our premises. You are permitted to smoke outside, but we ask you to give con- sideration to the comfort of other guests should you do so.
We regret that we are unable to accommodate pets other than assistance dogs.
Unless confirmed in writing, all extra such as additional meals, beauty treatments, telephone, drinks etc are additional. We accept the following methods of payment:
cheque drawn on a UK clearing bank;
Payment online direct to our bank account
Note: All payments must be made in pounds sterling (GBP).
For all reservations we require a non-refundable deposit of 50% of the total cost of your stay or package. We will confirm your booking either in writing (email, text, Facebook) or by telephone, depending on the manner in which you made the booking. The balance is due on departure.
Cancellation and Insurance
Once you have booked your stay or package our agreement is a legal contract and any deposit you may have paid is non-refundable. If you need to cancel please contact us immediately. For cancellations made up to 3 days before your booking commences you will not be liable for the total balance. For cancellations made after this time or by failing to take up the booking without cancelling you will be liable for the total amount. For this reason you may wish to take out cancellation insurance which is inexpensive and can be obtained from any good broker.
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.
Check-in times are from 1500h to 2000h on the day of arrival, unless otherwise arranged. Please let us know if you plan to arrive outside these times and we will do our very best to try and accommodate this.
You are required to vacate your room by 9.30h on the day of departure unless otherwise arranged. Unless otherwise agreed in writing by us your bill for the accommodation and any extras or services taken during your stay is payable on departure.
Damage and Breakages
Please take care with our accommodation. You are responsible and liable for all breakage or damage which you cause to the accommodation and/or its contents. Please report these as soon as they occur. We reserve the right to charge you the full cost for making good any breakage or damage.
We do not accept any liability for any damage loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors while acting in the course of employment.
By booking with us you are giving your consent to any personal data gathered during the course of this booking being held in electronic form which may include ‘cookies’ and similar data entities resulting from the use of our website or those of third parties. Subject to any statutory disclosure obligations we agree that we will not disclose your personal data to third parties.
Amendments and updates are frequently made to our website and whilst every effort is taken to ensure all information is correct we cannot guarantee this. We shall not be liable to you for any difference between the facilities and services advertised and those provided where this is due to errors or omissions on either our own or third party websites.
If any provision of these terms and conditions are held by any court or other competent authority to be void or unenforceable in whole or part the other provisions of these terms and conditions shall continue to be valid. Nothing in these terms and conditions shall exclude or limit liability for death or personal injury fraud or any liability that cannot be excluded or limited at law. The failure to exercise or delay in exercising a right or remedy provided by these terms and conditions or by law does not constitute a waiver of other rights or remedies. Your statutory rights are not affected by these terms and conditions.
This Legal Notice shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.